Returns and Resizing
Sometimes you just change your mind! If for any reason you don’t love your RCHL jewelry you may return your jewelry for a full refund, minus shipping, within 14 days of the item's delivery as indicated by our shipping carrier.
To submit a return, enter your information in the form below. We will respond with a shipping label and a return form. Please print the return form and follow the instructions on the page. We will issue you a refund within three business days of receiving your returned items.
Personalized pieces and orders shipped internationally are ineligible for returns. Please note that RCHL is not responsible for lost or missing packages. Returned merchandise must be in its original condition. If you are unsure whether your piece is eligible for return, please contact us!
Not a good fit? Not a problem! If you need to exchange your RCHL jewelry for a different size, you may return it within 14 days of the item's delivery (as indicated by our shipping carrier).
To submit a resize, enter your information in the form below. We will respond with a shipping label and a resize form. Please print the resize form and follow the instructions on the page. We will notify you when we receive your jewelry and give you an estimated time to complete your resize.
All RCHL pieces are guaranteed to be free from defects in material or workmanship for one year from the date of delivery. This guarantee does not cover damage incurred by wear (including but not limited to scratching, bending, or snagging of the jewelry or jewelry components). If you believe your RCHL piece is defective, please send us a message from our contact page and describe the defect. We take the quality of our pieces seriously and will respond shortly.