FAQ

Sizing

Shipping and Returns

Materials

General

Don't see your question? Visit our contact page to send us a message.

Sizing

How do I find my ring size?

Head over to our sizing page and download our printable ring sizer!

What if I order the wrong size?

It happens! You can download our resize form from our returns page.

Shipping and Returns

What is RCHL's return policy?

If you don't love your new jewelry you can send it back within 14 days of receiving it. Please see our full return policy on our returns page.

How long will it take to get my order?

We fulfill orders as fast as we can in the order we receive them. In most cases orders will be ready to ship in 1-2 weeks and then will take 2-3 days to arrive.

How much is shipping?

For US orders, shipping is $5.00 or free if your order is $60 or more. For international prices, please see our shipping page.

Materials

What materials are in RCHL jewelry?

All RCHL jewelry is made from 14k gold filled or solid sterling silver. These are high quality materials that won't turn your finger green. Learn more on our materials page.

What is gold filled?

Gold filled is a special jewelry material made by fusing a sheet of metal to a sheet of base metal. The resulting material is extremely durable. Learn more on our materials page.

Will RCHL jewelry turn my skin green?

It won't! Gold filled and sterling silver are durable and high quality materials that don't expose your skin to copper base metal like most affordable jewelry will. Learn more on our materials page.

Can I get RCHL jewelry wet?

You can! Because RCHL jewelry is made with better quality materials, you can safely wear it when you wash your hands, in the shower, at the gym, at the beach– the list goes on. Learn more on our materials page.

How should I care for my RCHL jewelry?

RCHL jewelry is made to be low maintenance, so you don't need to do much. It is regular for sterling silver to gather a bit of tarnish over time, but you can remove this with light soap and warm water.

Is RCHL jewelry ethically sourced?

It is! We take great care to make sure our jewelry is not only good for you to wear, but also good for everyone involved in making it. Learn more on our materials page.

General

How do you pronounce RCHL?

"Rachel" You know, like Rachel Green.

Why is the brand called RCHL?

Our brand is named after Rachel Garcia, grandma to RCHL's founder and jeweler, Desiree. Read our whole story on our about page.

Can I request a custom piece?

Right now we are not offering custom pieces. But we love hearing suggestions and we frequently release new pieces, so check back often!

Does RCHL do wholesale?

We don't. As part of our commitment to keeping our prices affordable, RCHL maintains a strictly direct-to-consumer business model.

Is it something else?

We want to know! Visit our contact page to send us your question!